Terms and Conditions

These Terms and Conditions apply to all transactions on this site. Please read them carefully. They do not affect your statutory rights.

Terms & Conditions Last Changed - 03/02/2021

We may change these Terms and Conditions at any time. Any changes will take effect on the date they are posted on to the site (see date above). You will be asked to read and accept the Terms and Conditions each time you place an order to ensure that you are familiar with the most current ones.

  1. SITE

The Directstrength.co.uk site is provided to you free of charge for your personal use subject to these Terms and Conditions. By using the Directstrength.co.uk site you agree to be bound by these Terms and Conditions.

Text, graphics, software and any other material are owned by Direct Strength. Anyone is entitled to view this site and to print pages of this Web Site for the sole purpose of placing an order with Direct Strength. Any other use is strictly prohibited without Direct Strength’s written consent.

  1. INTERNET ORDERS:

You will have an opportunity to check and correct any input errors in your order up until you click the Submit Order button.

After you submit an order we will give you an Order Reference Number and details of the products you have ordered. We will send the same details to you in an email acknowledging receipt of your order (Order Acknowledgement). Please note that this email is an acknowledgement, not acceptance of your order.

We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method.

  1. PRICES AND PAYMENTS

All prices and charges on this site are in UK pounds. They include any VAT payable, but exclude delivery charges.

The total cost of your order will be the price of the products you order, the applicable delivery charge. All these will be set out clearly in your Shopping Basket before you submit your order. Delivery charges are excluding VAT.

Prices, offers and products are subject to availability and may change before, but not after, we accept your order. If something becomes unavailable we may offer you an alternative or cancel the item from your Order

IMPORTANT: We try very hard to ensure that all information on this site is accurate. However, just occasionally, an error can occur. If we discover an error in the price or description of a product you have ordered, we may cancel your order at any time up to the point we send you the product(s) (even if you have received your order confirmation email). We will contact you where we become aware of an error and ask whether you wish to continue with your order at the correct price or cancel it. If we do cancel your order, you will receive a full refund of any charges paid in advance.

We accept payment by most major credit and debit cards. Payment is deducted when we process your order.

PayPal is now accepted for all items on our website as per PayPal's Terms and Conditions.

We regret that third party cheques or credit cards cannot be accepted.

Any charges incurred from a debt recovery agency will be passed on to the customer.

Ownership of goods is only passed to the purchaser when the full payment is received.

NOTE: SURCHARGES THAT WILL BE ADDED ON TOP OF THE DELIVERY CHARGES STATED

A delivery surcharge ONLY FOR THE ZONES LISTED BELOW will be added to the total order cost when debiting your account.

ZONE 2: The Highlands and Islands of Scotland, including the following Postcodes: IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, ZE.

The surcharge will be an extra £5.99 plus VAT on the normal delivery prices stated.

We make every effort to keep our delivery charges as low as possible. Our charge depends on the type of product ordered and whether you choose standard delivery of 3-5 working days or a premium service, and whether or not you have all of your products delivered at the same time. You only pay one delivery charge for each order, irrespective of the number of products ordered.

The applicable delivery charge is shown on the order form. There are additional charges if you choose a premium delivery service, you will always be able to see all applicable charges before submitting your order. There can be errors at time with the software calculating each weight of the product, when this occurs, the web store charges more than the actual cost, in this instance we will call customers and inform them that they will be charged at the normal standard rate

For larger products, in weight and size, there is an additional charge applicable, All Punching Bags will Incur extra cost and before the order is processed Customers will be notified and you would have the option of either conforming or cancelling the order

The goods will be dispatched by a reputable carrier, at a service chosen on checkout. Times of delivery are estimated as accurately as possible but can be subject to delays out of our control and therefore we cannot be held responsible.

In the case of non-delivery or missing parcels, normal channels will be pursued before replacement or compensation is allowed.

Deliveries must be checked by customers before signing receipt from carrier. The company will not be responsible for goods damaged in transit if signed for with no reference to condition delivered in.

Any damages or shortages must be notified to us in writing or by call within 1 day of receipt of goods, also if the box appears to be damaged upon delivery you must sign for it as damaged.

Signed proof of carrier required where complete parcel is damaged or there are shortages of items.

Where goods are lost, damaged or distorted after delivery, and the ownership has yet to pass, the purchaser will indemnify us against this loss provided it has not resulted from our negligence.

Risk of loss and damage of products passes to you on the date when the products are delivered or on the date of first attempted delivery by us.

 

  1. EXCHANGE AND REFUNDS

For most items, you have the legal right to cancel your order within 14 working days of receiving the goods. If you wish to cancel using this right, you need to inform us in writing within 14 working days starting the day after you received the goods.The cancellation must be made by a letter, fax or e-mail.

You must take reasonable care of the goods and immediately return them to us in the normal way. We will not consider that you have taken reasonable care of the goods if they have been used in a way or to an extent beyond what would be reasonable when examining the goods in a shop before purchase.

If you need to return all / part of your order for size / item exchange, please return to :

PMA - J34
Big Yellow Storage
Quill Street
Alperton
W5 - 1DN

Items returned within the 14 day cooling off period

By law, customers have the right to withdraw from the purchase of an item within 14 working days of the day after the date the item is delivered.

Where you are withdrawing from your purchase within the 14 working day cooling-off period, and there has been no error on our part, we will refund the cost of the item and the cost of sending the item only to you. Buyer would need to pay for return postage costs.

If an error is made on our part or you have received a faulty or damaged item then we would cover all postage costs

  •  Where you are returning an item that was part of a larger order, we'll refund the per-item charge for delivery that you incurred
  • Where you are returning an entire order, we'll refund applicable per-item delivery charges and the per-delivery charge that you incurred
  • Where we collect an item from you, we reserve the right to recover the costs of collection from you.

 

 

Items returned after 14 day returns guarantee

Where you are withdrawing from your purchase more than 14 days after delivery, and there has been no error on our part, we will refund only the cost of the item. We will not refund the cost of delivery or other services provided to you in connection with your purchase.

There will be a charge of £5.99 per parcel for re-delivery in UK for exchanges after the 14 day period, Please ensure that your cheque in payment of these charges is enclosed with your returns and that cheque guarantee card number is written on the reverse. Include a copy of the Invoice together with your further instructions for Exchange/ Refunds

No return goods will be accepted unless previously agreed with Direct Strength. Returns under complaint must indicate invoice number and the supplier’s reference number.

Refunds and exchanges can only be made for goods that are returned with the original packaging, unworn, unused and unwashed.

Abuse/misuse/incorrect ordering by the customer will NOT be refunded. Goods are not available for inspection or on approval basis. Direct Strength can take no responsibility for goods incorrectly ordered. If you are unsure of your size, please check our SIZE GUIDE prior to ordering.

 

All other refunds after the 14 day period will be liable for an administration charge of 10% of the total invoice price.